How can I make an exchange?

Above all, if you want to make an exchange or a return, make sure that you have tried the bottom with your underwear on and you are going to return it to us without any stain and in the same condition that we have sent it. We cannot accept CHANGES or RETURNS that have dirty clothes.
 
You can make model or size changes.

With Reveni you can make your model or size changes easily and quickly by click here. Once you access, you will see two options:

1. You can come to our physical store to make the change. Please look at our store opening hours. Only valid for our official store (126 Laforja Street, Barcelona).
2. To make an exchange at home, you will have to make a transference of 6€ (Peninsula) or 8€ (Balears Island) for the shipping costs to the account number that Customer Service will provide you request the change.

These two options are not valid from the Canary Islands, Ceuta, Melilla and out of Spain.

If you live out of Spain or in the Canary Island, the only way to do an exchange is: return the size/model you want to change and buy the new size/model on the web as a new order.

How can I return my order?

Above all, if you want to make an exchange or a return, make sure that you have tried the bottom with your underwear on and you are going to return it to us without any stain and in the same condition that we have sent it. We cannot accept CHANGES or RETURNS that have dirty clothes.

The process is very easy with Reveni. You have to:

1. Access our exchange and return portal.
2. Enter the reference of your order and the email you used to make the purchase.
3. Select how you want to send us the product.
4. Select how you want to receive the refund. You can receive the instant refund thanks to Reveni.
5. Follow the instructions that we will send you by email when you finish the process.

To send us the product you have two options. The first is to send it to us on your own to our offices. The second option is with a home collection that costs 6€ (Peninsula) and 8€ (Balears Islands).

For orders from Canarias, Ceuta, Melilla and out of Spain you have to send it to our offices on your own.

Our offices are in: Plaza del Vapor 6B 08915 Badalona (Barcelona).

If you send it by Post it is mandatory to do it by CERTIFIED LETTER, never by Ordinary. With the Registered Letter, you can track the shipment while in the ordinary you can't, and it is possible that the package does not reach its destination, in which case, Bohodot does not take charge. If the package does not reach its destination, the money cannot be returned.

In no case Bohodot is responsible for possible customs. The client has to pay it in advance.

In case of returning a product taking advantage of a free shipping promotion, the whipping fee will be applied.

The shipping cost must always be paid by the customer. Bohodot will not accept freight shipments under any circumstances.

Please, along with the product you want to return, include a paper with the reference (it is a code with 9 letters) of your order.

In the event that the return is for causes attributable to Bohodot (defective product or not coincident with the reference purchased), it will be Bohodot who will bear the costs associated with this return and / or exchange. In that case, you should write to atencioncliente@bohodot.es instead of starting the request through the portal to manage it.

What guarantee do the products bought in Bohodot.es have? All products purchased at Bohodot have a guarantee for the period provided by current legislation for manufacturing defects. We have an after-sales service to solve any problem you have with our items or shipments, through which we offer fast and effective attention to our customers. Contact info@bohodot.es

The guarantee of the products purchased in Bohodot excludes their replacement in, among others, the following cases:

• Deterioration of the product due to misuse.
• Deterioration of the garment due to stains from aggressive products (bleach, dyes, etc.).
• Deterioration of the garment by washing it with inappropriate detergent.
• And, in any case, when the damage or deterioration in the products sold by Bohodot occurs due to causes beyond Bohodot's control.