Above all, if you want to make an exchange or a return, make sure that you have tried the bottom with your underwear on and you are going to return it to us without any stain and in the same condition that we have sent it. We cannot accept CHANGES or RETURNS that have dirty clothes.

It is very important to know, we follow a thorough process with all the products we receive to ensure that the products come back in the same conditions we sent it.

You have 15 calendar days from when you receive your product to make changes or returns.

How can I make an exchange?

You can make model or size changes very easy if you live in the Peninsula or Balears Island. You should send us an email to atencioncliente@bohodot.es with the reference number of the order (it is a code with 9 letters) and the products you want to change.

When you contact us to do the exchange, we will tell you the options:

1. You can come to our physicals stores to make the change. Please look at our store opening hours. Only valid for our official store (126 Laforja Street, Barcelona and C/Sant Pere 7 Begur).
2. To make an exchange at home, you will have to make a transference of 6€ (Peninsula) or 8€ (Balears Island) for the shipping costs to the account number that Customer Service will provide you request the change.

These two options are not valid from the Canary Islands, Ceuta, Melilla and out of Spain.

If you live out of Spain or in the Canary Island, the only way to do an exchange is: return the size/model you want to change and buy the new size/model on the web as a new order.

How can I return my order?

Items in the OUTLET section and items with discounts of more than 40% can be exchanged, not returned. Returns are generated as a "voucher" with the same amount (no expiration date).

If you want to return some of our products, you should follow the next steps:

1. Send us an email to atencioncliente@bohodot.es with the reference number of the order (it is a code with 9 letters) and the products you want to return.
2. Prepare your package to send it. Include a paper with the reference of your order and write the products you return. If you prefer, you can put the invoice.
3. In 24h you will receive the answer to your email. It is the moment to send the return, you have three options:
   1. Send it to us on your own to our offices: Plaza del Vapor nº6B 08915 Badalona (Barcelona, Spain).
   2. You can come  to our physicals stores to make the return. ir a nuestras tiendas físicas. Please look at our store opening hours. Only valid for our official store (126 Laforja Street, Barcelona and C/Sant Pere 7 Begur).
   3. With a home collection that costs 6€ (Peninsula) and 8€ (Balears Islands).
4. Thorough internal process to make sure that the product is returned in the same condition as it was sent, otherwise, we will not accept the return and the the amount of the product in question will not be refunded.
5. The refund of the products. You have two options:
   1. The refund of the products returned. It is done the same way you made the original payment.
   2. We create a personal code with the amount of the products you returned and an extra 10%. This code has no expiration date and you can apply it when you want.

In both cases, it will be in a maximum 15 working days since we receive the return.

**For orders from Canarias, Ceuta, Melilla and out of Spain, in the step 3 the only option is to send it to our offices on your own.

If you send it by Post it is mandatory to do it by CERTIFIED LETTER, never by Ordinary. With the Registered Letter, you can track the shipment while in the ordinary you can't, and it is possible that the package does not reach its destination, in which case, Bohodot does not take charge. If the package does not reach its destination, the money cannot be returned.

In no case Bohodot is responsible for possible customs. The client has to pay it in advance.

In case of returning a product taking advantage of a free shipping promotion, the whipping fee will be applied.

The shipping cost must always be paid by the customer. Bohodot will not accept freight shipments under any circumstances.

In the event that the return is for causes attributable to Bohodot (defective product or not coincident with the reference purchased), it will be Bohodot who will bear the costs associated with this return and/or exchange. In that case, you should write to atencioncliente@bohodot.es instead of starting the request through the portal to manage it. 

What guarantee do the products bought in Bohodot.es have?

All products purchased at Bohodot have a guarantee for the period provided by current legislation for manufacturing defects. We have an after-sales service to solve any problem you have with our items or shipments, through which we offer fast and effective attention to our customers. Contact info@bohodot.es

The guarantee of the products purchased in Bohodot excludes their replacement in, among others, the following cases:

• Deterioration of the product due to misuse.
• Deterioration of the garment due to stains from aggressive products (bleach, dyes, etc.).
• Deterioration of the garment by washing it with inappropriate detergent.
• And, in any case, when the damage or deterioration in the products sold by Bohodot occurs due to causes beyond Bohodot's control.